Refund policy

Last updated: August 27, 2026

We want you to be satisfied with your LINA SNARA purchase. If you receive an item of unsuitable quality or size, or if an eligible item does not meet your expectations, you may request a return, exchange or refund in accordance with the conditions below.

14-Day Return Period

You may request to return or exchange an eligible item within 14 calendar days from the date the item is delivered to you.

How to Request a Return or Exercise Your Right of Withdrawal

You can submit a return request or exercise your right of withdrawal electronically using the withdrawal form available on our website.

You do not need to sign in to a customer account to use the form. After submitting your request, you will receive an automatic confirmation by email.

Alternatively, you may contact us at info@linasnara.com or by phone at +370 616 20674.

Please notify us before sending your return so that we can provide the appropriate return instructions and delivery details.

Returns may be sent using an Omniva parcel machine or another agreed delivery method.

Return Conditions

To be eligible for a return or exchange, the item must be returned in a condition that allows us to inspect and resell it where applicable.

The item must not be:

• used beyond what is reasonably necessary to inspect its nature, characteristics and condition;
• damaged after delivery;
• incomplete or missing any part originally supplied with the item; or
• otherwise altered in a way that significantly reduces its value.

Where reasonably possible, we ask that items are returned in their original packaging.

Personalised and Custom-Made Items

Personalised, engraved, custom-made, made-to-order or otherwise individually created items cannot be returned or exchanged unless the item is faulty, damaged or you received an incorrect item.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible so that we can assess the issue and arrange an appropriate solution.

Where the issue is confirmed, applicable return shipping costs will be covered by LINA SNARA.

Inspection of Returned Items

Once we receive your returned item, we will inspect it and notify you whether the return has been approved.

If the returned item does not meet the applicable return conditions, the refund may be reduced or refused where permitted by applicable law.

Refunds

If your return is approved, the refund will be issued to the same payment method used for the original purchase.

Refunds are processed within 7 business days after the returned item has been received and inspected.

Please note that your bank or payment provider may require additional time to make the refunded amount available in your account.

Original Shipping Costs

Where required by applicable consumer law and you withdraw from the entire order, we will also reimburse the cost of the least expensive standard delivery option offered for that order.

Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.

Return Shipping Costs

We recommend using a registered or trackable shipping method when returning an item.

Return shipping costs are paid by the customer unless the item is faulty, damaged, incorrect or applicable law requires otherwise.

Questions About Returns and Refunds

If you have any questions regarding a return, exchange or refund, please contact us at info@linasnara.com or by phone at +370 616 20674.